Frequently Asked Questions

Harvey’s Paws & Pieces is a locally operated pet food business focused on providing quality dog food with reliable service, local delivery, and personal customer experience.

We are based in Gardner KS and proudly serve customers throughout the surrounding Kansas City metro area.

We focus on: Personalized service, Local delivery convenience, Flexible subscriptions, Consistent communication, Building relationships with our customers and their pets. We’re a small family-operated business, not a massive warehouse operation.

We currently offer dry a dog food formula designed for everyday nutrition and consistent feeding.

Our current formula includes these ingredients: Poultry By-Product Meal, Meat Meal, Broken Rice, Pasta Product, Animal Product (stabilized with BHA), Beet Pulp, Whey, Fish Meal, Salt, Steamed Bone Meal, Ferrous Sulfate, Zinc Oxide, Choline Chloride, Manganous Oxide, Copper Sulfate, Vitamin A Supplement, Vitamin D Supplement, Vitamin E Supplement, Riboflavin Supplement, Biotin, Folic Acid, Vitamin B12 Supplement, Sodium Selenite. We focus on providing dependable nutrition at an affordable price point.

Our food is manufactured in the United States through an established production partner.

Our current formula does not include added probiotics.

Bag sizes may vary depending on product availability. Product pages will always list the current bag size and feeding recommendations.

Most healthy adult dogs can enjoy our food, but every dog is unique. We recommend consulting your veterinarian if your dog has allergies, sensitivities, or special dietary needs.

We recommend gradually transitioning over 7–10 days: Days 1–3: 25% HPP / 75% current food, Days 4–6: 50% HPP / 50% current food, Days 7–9: 75% HPP / 25% current food, Day 10: 100% HPP. This helps minimize digestive upset.

Yes. We offer local delivery throughout much of the Kansas City metro area.

Free delivery is included with subscription orders and may also be available for qualifying local purchases.

Most local deliveries are completed within a few business days depending on scheduling and route availability.

In many cases, yes. We try to work with customer scheduling preferences whenever possible.

We’ll contact you to coordinate the new delivery time. Additional delivery fees may apply for repeated missed deliveries.

Our subscription program allows customers to automatically receive dog food on a recurring schedule while saving money and receiving subscriber perks. Available schedules include: Every 2 weeks, Every 4 weeks, Every 6 weeks, Every 8 weeks.

Yes. Subscribers can skip, pause, or reschedule deliveries as needed.

Absolutely. There are no long-term contracts or cancellation penalties.

Depending on your plan, perks may include: Free delivery, Priority scheduling, Early access to new products, Flexible pause/skip options, Subscriber-only promotions.

We currently accept: Credit & debit cards, ACH Debit, Apple Pay, Google Pay, Cash, Check, Select digital payment methods.

Yes. Online payments are processed through secure third-party payment systems.

Applicable sales tax is calculated at checkout where required.

For safety and quality reasons, open food may not be eligible for return. However, customer satisfaction is important to us, so please contact us if there is an issue with your order.

Please contact us as soon as possible and we will work to make it right. Support@HarveyPawsandPieces.com, (913)216-2973.

You can contact us through: Our website contact form, Support@HarveyPawsandPieces.com, (913)216-2973.

Yes. We plan to expand our offerings over time, including treats, toys, and other pet-related products.

Yes. We are interested in working with local pet stores and retail partners. Please contact us directly for wholesale information.